Privacy Policy – Your Data at 999v

1What Data We Collect

When you register an account on 999v and use the platform, we collect certain categories of personal information. The specific data collected depends on how you interact with us — registering, depositing, placing bets, contacting support, or using the mobile app all involve slightly different data points.

Registration data — When you sign up, we collect your full name, date of birth, email address, phone number, and the account credentials you create (username and password). This information is required to set up and maintain your account.

Identity verification data — To comply with age verification and anti-fraud requirements, we may ask you to provide a copy of your CNIC (Computerised National Identity Card), a recent utility bill or bank statement as proof of address, and in some cases a photo of yourself holding your ID. This is standard practice for online gaming platforms and helps protect all players.

Financial data — When you make a deposit or request a withdrawal, we collect information about the payment method used — such as your JazzCash or Easypaisa account reference, bank account details for bank transfers, or card details for card payments. We do not store full card numbers on our own servers.

Activity data — We record your gaming and betting activity on 999v, including games played, bets placed, deposit and withdrawal history, session times, and login records. This data is used for account management, fraud detection, and responsible gaming monitoring.

Technical data — When you access 999v via browser or our Android app, we automatically collect certain technical information including your IP address, device type, operating system, browser version, and general location data derived from your IP. This is used for security, platform optimisation, and fraud prevention.

Support communications — If you contact our support team via live chat or email, we keep records of those conversations for quality assurance and to provide consistent support across interactions.

2How We Use Your Data

The data we collect is used exclusively for legitimate purposes related to running the 999v platform and serving our players. We do not use your data for purposes that are unrelated to your account or the services you have signed up for.

We will only send you promotional communications — such as bonus offers or platform updates — if you have not opted out of such messages. You can update your communication preferences from your account settings at any time.

3Data Sharing

999v does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data is only shared in the following limited circumstances:

• Payment processors — When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer, or other supported methods, relevant transaction data is shared with the respective payment provider to complete the transaction.
• Identity verification providers — Where we use a third-party service to verify your identity or age, the data you submit for verification is processed by that provider in accordance with their own privacy standards.
• Game providers — Casino and sports betting providers integrated into the 999v platform may receive anonymised session data for the purpose of delivering their games. They do not receive your full identity or payment data.
• Fraud prevention and security services — We may share technical and activity data with fraud detection services to protect the integrity of the platform and all players on it.
• Legal requirements — In rare circumstances, we may be required to disclose personal data in response to a valid legal process or to prevent serious harm. We will only do so to the extent strictly necessary.

All third-party service providers who receive data from 999v are required to handle that data securely and are not permitted to use it for purposes beyond those for which it was shared.

4Cookies and Tracking

999v uses cookies — small text files stored on your device — to keep the platform working properly, maintain your session while logged in, and understand how the platform is being used at an aggregate level. We do not use advertising cookies that track your behaviour across other websites.

The cookies we use fall into the following categories:

• Essential cookies — Required for core platform functions such as keeping you logged in, remembering your language preference, and maintaining your session securely. These cannot be disabled without breaking the platform.
• Analytics cookies — Used to understand how players navigate the platform so we can improve it. Data collected is aggregated and does not identify individual players.
• Security cookies — Help us detect unusual login patterns, prevent account takeovers, and flag potentially fraudulent activity in real time.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent parts of the 999v platform from functioning correctly. We do not use cookies to serve personalised advertising from external networks.

5Data Security

We take the security of your personal data seriously. 999v implements technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• Encryption of data in transit using industry-standard TLS protocols
• Encryption of sensitive data at rest within our storage systems
• Restricted internal access to personal data on a need-to-know basis
• Regular security reviews and vulnerability assessments of our platform
• Two-factor authentication options available for all player accounts
• Automatic session timeouts after periods of inactivity

While we apply robust safeguards, no system connected to the internet can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password for your 999v account, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been compromised.

6Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter in order to fulfil legal, financial, and operational obligations. Specifically:

• Account and registration data is retained for the duration of your account and for a period following closure
• Transaction records, including PKR deposits and withdrawals, are retained for an extended period for financial record-keeping purposes
• Identity verification documents are retained for the period required to satisfy verification obligations and are then securely deleted
• Support communication records are retained for a reasonable period to ensure consistent service quality
• Technical log data is typically retained for a shorter period and then automatically purged

When data is no longer required and there is no ongoing legal or operational need to retain it, we securely delete or anonymise it so that it can no longer be linked back to you.

7Your Rights Over Your Data

As a 999v player, you have certain rights with respect to the personal data we hold about you. You can exercise any of these rights by contacting our support team through the live chat available within the platform:

• Right to access — You can request a copy of the personal data we hold about you at any time.
• Right to correction — If any of the personal data we hold is inaccurate or out of date, you can ask us to correct it.
• Right to deletion — You can request that we delete your personal data. Note that some data must be retained for legal and financial record-keeping purposes, so not all data may be immediately deletable upon request.
• Right to restrict processing — In certain circumstances, you can ask us to limit how we use your data while a concern or dispute is being resolved.
• Right to withdraw consent — Where you have given consent for a specific use of your data (such as receiving promotional communications), you can withdraw that consent at any time from your account settings.

We aim to respond to all data rights requests within a reasonable timeframe. If you have a concern about how your data is being handled, please contact support so we can address it promptly.

8Payment Data

All financial transactions on 999v are conducted in PKR. We support JazzCash, Easypaisa, Raast, bank transfers, and debit/credit cards. When you make a deposit or request a withdrawal, the relevant payment data is transmitted securely to the applicable payment gateway.

999v does not store full card numbers or mobile wallet PINs on our servers. Payment references and partial account identifiers may be stored to facilitate withdrawal processing and to link transactions to your account history. All payment data stored by 999v is encrypted and access is strictly limited to authorised personnel involved in financial processing.

If you believe an unauthorised transaction has been made from your account, contact support immediately. We take financial security incidents very seriously and will investigate promptly. You should also contact your payment provider directly if you suspect unauthorised access to your JazzCash, Easypaisa, or bank account.

9Minors and Age Verification

999v is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If during registration or account review we have reason to believe that a player is under 18, the account will be suspended immediately and any funds associated with the account will be withheld pending investigation.

As part of our commitment to responsible gaming, we may request identity verification documents — including CNIC — to confirm that a player meets the minimum age requirement. We process this data solely for age verification purposes and handle it with the same security standards applied to all other personal data on the platform.

If you become aware that a minor has accessed 999v using your account or payment method, please contact support immediately so we can take appropriate action. Visit the Responsible Gaming page for more information on keeping your account secure.

10Changes to This Privacy Policy

999v may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When we make significant changes, registered players will be notified via email or an in-platform notification before the changes take effect.

The date at the top of this page reflects when the policy was most recently updated. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the 999v platform following any update to this Privacy Policy constitutes acceptance of the revised terms.